Help / Subscriptions and changes

Subscriptions and changes

What you can see of a client's subscription, suggesting a change, and what only the client can do.

• What you can and can't seePartnersThe subscriptions list under a client and what each line means.
• Suggest a changePartnersPropose a different dose, ingredient, base or name for a client's subscription; the client approves by email.
• What your client sees when you suggest a changePartnersThe change email and the approval page, from the client's side.
• Request statuses explainedPartnersPending, Approved, Applying, Applied, Declined, Expired, Cancelled and Couldn't apply — one line each, and what to do next.
• Cancel or resend a requestPartnersYou can withdraw a pending request, or resend its email with a fresh link.
• When changes take effectPartnersThe six-hour window before a charge, 90-day plans, and tins already made.
• Things only your client can doPartnersSkip, pause, cancel, dates, address and payment live in the client's own Yutrients account — and how to point them there.
• When a client stops sharingPartnersWhat you will see, and what happens to pending requests, when a client withdraws consent.