Help / Troubleshooting

Troubleshooting

When an email does not arrive, a change is refused, a dose will not go, or you cannot sign in.

• My client didn't get the emailPartnersSpam, the address you entered, an account under a different email, resend, or send the link yourself.
• Can't be changed right nowPartnersEvery reason a subscription refuses a change request, one line each, and what to do about it.
• Dose unavailable or over the limitEveryoneOver the limit, off the step grid, not yet made at that amount, or no longer offered — the fix for each.
• The price in the email looks differentPartnersPrices are what the client will pay, from our servers, at the moment of sending; if the catalogue moves before they approve, they re-confirm.
• I can't sign inEveryoneThe code not arriving, the wrong email, an account that is paused, new terms to accept — and who to write to.
• Contact partner supportEveryonepartner@yutrients.com — what to include so we can help first time, and what never to send.