Help / Subscriptions and changes
Cancel or resend a request
You can withdraw a pending request, or resend its email with a fresh link.
PartnersUpdated 15/09/2026
This screen is still being finished. The steps below describe how it will work; check them against the portal once it is live.
Cancel
Open the client → Subscriptions → the tin → the request.
Press Cancel and confirm.
The request shows Cancelled, and its link stops working. The client is told, without a reason unless you give one.
You can cancel a request while it is Pending, and while it is Approved but not yet being applied. Once it is Applying or Applied it is done.
Resend the email
Open the request and press Resend email.
A new link is issued and the old one stops working. The email goes to the client's account address again.
Resend works on a Pending request only, at most three times, and at least an hour apart — enough for a lost email, not enough to nag.
To change what you proposed
Cancel it and send a new request, or start a new request for the same tin and choose to replace the open one. There is one open request per tin at a time; a second one for the same tin is refused until the first is decided or withdrawn.
Related
- Suggest a changePropose a different dose, ingredient, base or name for a client's subscription; the client approves by email.
- Request statuses explainedPending, Approved, Applying, Applied, Declined, Expired, Cancelled and Couldn't apply — one line each, and what to do next.
- My client didn't get the emailSpam, the address you entered, an account under a different email, resend, or send the link yourself.
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Still stuck? Email partner@yutrients.com — a person will answer.