Yutrients
  • Made to order in our own UK lab
  • One tin, one scoop a day
  • You never hold stock or take payment
  • The discount applies itself at checkout
  • Commission on every order, renewals included
  • Paid monthly by bank transfer

Help / Troubleshooting

My client didn't get the email

Spam, the address you entered, an account under a different email, resend, or send the link yourself.

PartnersUpdated 23/09/2026

  1. Ask them to check spam, junk and any promotions tab. The email comes from a Yutrients address with your name as the sender.

  2. Check the address. It went to the email on the client's record — open Clients and look at the partly hidden address next to their name. A typo there is the most common cause.

  3. A different Yutrients account. If the client already shops with us under another email, use that one: the link binds to the account that opens it, and the consent and subscriptions sit there. Archive the client and add them again with the right address.

  4. Send again. On the client's Formulas tab, press Send again (if no email ever went, the button reads Email the link and sends the link they already have). A new link is made, the old one stops, and the email goes again. The row shows when it was emailed, so you can see it went.

  5. Or send the link yourself. Send again shows the new link once, with a copy button. Paste it into your own message to the client.

If it says "Email failed"

Our email provider could not deliver — a full inbox, a bounced address, a domain that blocks us. The formula is still made and its link works; copy it and send it yourself, or fix the address and resend.

For change requests

The same steps apply, with one difference: a change email goes to the address on the client's Yutrients account, not the one on your client record. If they never see it, resend from the request; at most three times, an hour apart.

Related

  • Email, send again, revoke and expiryWhat to do when the client has not bought — email the link they have, send a fresh one, revoke to stop it, duplicate once it has expired.
  • What your client seesThe email and the page we send them, step by step, from the client's side.
  • Add a clientFirst name, last name, email and an optional reference — and why there is no notes field.

Sign in to say whether this was helpful.

Still stuck? Email partner@yutrients.com — a person will answer.