I can't sign in
The code not arriving, the wrong email, an account that is paused, new terms to accept — and who to write to.
EveryoneUpdated 15/09/2026
The code doesn't arrive. Wait a minute, check spam and promotions, then ask for it again. Codes last a few minutes; a stale one is refused.
"We cannot find your partner account." You signed in, but with an address we did not invite. Sign out and use the invited one. If you are not sure which that was, email us from any address you own and we will say.
"This account is not available." The account has been paused by us. The portal, your links and your blends are off while we look into the reason; commission already earned is held, not lost. Email partner@yutrients.com if you think it is a mistake.
"Before you carry on" — a terms page. New terms have been published. Read and accept them and the portal opens. Accept updated terms.
A link says "This link is no longer available". That is a client's or a customer's message, not yours: the plan or product it pointed at has expired, been revoked or been disabled. It has nothing to do with your sign-in.
The portal keeps sending me back to sign in
A browser that blocks cookies for our sign-in provider will loop. Allow cookies for partners.yutrients.com, or try another browser. Private windows on some phones behave this way too.
Still stuck
Email partner@yutrients.com from the address on your account with the exact message you see. We can see whether a code was sent and delivered, whether the account is active, and which address it is under.
Related
- Sign in and keep your account secureSign in with a code sent to your email — there is no password — and what to do if the code does not arrive.
- Accept updated termsWhy you are sometimes asked to accept a new version of the terms at sign-in, and where past versions live.
- Contact partner supportpartner@yutrients.com — what to include so we can help first time, and what never to send.
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Still stuck? Email partner@yutrients.com — a person will answer.