Can't be changed right now
Every reason a subscription refuses a change request, one line each, and what to do about it.
PartnersUpdated 15/09/2026
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When Suggest a change is greyed, or a request is refused when you send it, the reason is one of these.
| Reason | What it means | What to do |
|---|---|---|
| The subscription is paused or cancelled | Only an active subscription can take a change | Ask the client to resume it from their account, then try again |
| A charge is within six hours | The next tin is already being prepared | Wait until the charge has run; the change will then apply to the following one |
| A request is already open | One request per tin at a time | Wait for the client to decide, or cancel the open one and send a new request |
| The client has stopped sharing | Their consent has been withdrawn | Ask them; if they agree, sharing restarts from the next plan you send |
| We have no email address for the client | The client's Yutrients account has no usable address | Ask the client to update their account at yutrients.com |
| The plan type is not supported yet | Switching between monthly and 90-day is not something a request can do | The client can switch from their own account; suggest the blend change after that |
| The subscription is an older type | Subscriptions started before the programme cannot take a request | The client can change it from their account, or ask customer service |
| Your account is paused | Requests cannot be sent while an account is paused | See I can't sign in |
| Changes are switched off | We have paused change requests programme-wide, briefly, for maintenance | Try again later; we announce anything longer by email |
A change that was accepted, then refused
A request can be approved and still not apply: the client edited the subscription in the meantime, an ingredient left the catalogue, a limit moved, or the live price rose above what they agreed. The request shows the reason on its timeline. Request statuses explained.
Related
- Suggest a changePropose a different dose, ingredient, base or name for a client's subscription; the client approves by email.
- When changes take effectThe six-hour window before a charge, 90-day plans, and tins already made.
- When a client stops sharingWhat you will see, and what happens to pending requests, when a client withdraws consent.
- Cancel or resend a requestYou can withdraw a pending request, or resend its email with a fresh link.
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