Refunds and clawbacks
What a refund or a cancellation does to commission, before and after a payout.
EveryoneUpdated 15/09/2026
Commission follows the money. If some of an order comes back, some of the commission does too.
A full refund or a cancellation before the payout. The line is marked Void with the reason — "Refunded in full" or "Order cancelled" — and struck through on the ledger. Nothing is paid on it. If it was a customer's first order, their next order counts as the first instead.
A partial refund before the payout. The commission is reduced in proportion to the blend lines refunded. A refund of delivery only changes nothing, because delivery was never in the eligible amount.
After the payout. The line has already been paid, so a negative Adjustment line is added for the refunded share. It is taken off the next payout.
Negative balances carry forward. If the adjustments in a month come to more than the new commission, the balance goes below zero and the next month's commission fills it first. We do not ask for money back.
Chargebacks and manual corrections
A chargeback, or a line we find was earned against the terms, is voided by our staff with a reason you can see on the ledger. Section 8.12 of the programme terms: if you think a line is wrong, tell us within 60 days of the statement.
What does not cause a clawback
A client pausing or cancelling a subscription. Commission on the orders already paid stays; there is simply no further order to earn on.
Related
- Payout timing and statementsThe hold, the monthly run, the minimum, and where statements live.
- Reading the earnings ledgerEach column and each status on the Earnings page, and how to filter and download it.
- How commission is calculatedThe first-order and later-order rates, the eligible amount, and a worked example.
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